Returns: In order to make a return you must contact customer service at 773-889-8376 to receive a return authorization number. We will not issue any credits or refunds for any items sent to us without a return authorization number. In order to return a product for full or partial refund, the product must be returned in the original packaging unused and unopened. Items may be returned within 30 days of purchase if above condition applies. Buyer will be responsible for all return shipping costs. Shipping and Handling charges are absolutely not refundable for any reason. There will be no COD returns accepted at our offices. Once the product is inspected and determined it is in new, unused, and original condition, we will send a refund with the same process at payment was made. Some items may be subject up to a 25% or $5 restocking fee (whichever is higher), please inquire.