Return Poloicy

Returns: In order to make a return you must contact customer service at 773-889-8376 to receive a return authorization number. We will not issue any credits or refunds for any items sent to us without a return authorization number. In order to return a product for full or partial refund, the product must be returned in the original packaging unused and unopened. Items may be returned within 30 days of purchase if above condition applies. Buyer will be responsible for all return shipping costs. Shipping and Handling charges are absolutely not refundable for any reason. There will be no COD returns accepted at our offices. Once the product is inspected and determined it is in new, unused, and original condition, we will send a refund with the same process at payment was made. Some items may be subject up to a 25% or $5 restocking fee (whichever is higher), please inquire.

Cancelled Orders: In order to cancel an order that was already submitted on line the customer must contact customer service at 773-889-8376 to receive an order cancellation reference number. This will cancel an order and prevent it from being shipped. If an order has already been shipped please refer to our return policy.


Damaged Products: In the event that an item is damaged, beyond the condition stated in the original listing when purchased, the customer may claim up to the amount of the purchase price bid, plus all shipping costs and packing/handling fees related to that item up to the amount of insurance purchased on the package. In order to receive this refund the customer must contact The Vac Shop North, Inc. for an RA number and mail the item back in the same condition and in the same original packaging that it was received. All refund claims must be made within 7 days from receipt of product.


Wrong Item Shipped: In the unlikely event that a item is shipped other than what was ordered the seller is responsible to pick up the incorrect item and reship a corrected item once the original item is received back in our office. The product must be returned in the original packaging and unused. Once the item is inspected and determined it is the wrong item that was shipped, in new, unused, and original condition, we will reship the corrected item at no charge to the buyer. In the event the buyer decides that they do not want the item reshipped at no charge, we will issue a refund for the through the same process at payment was made. The refund will be for the product only, as mentioned above, shipping and handling charges are absolutely not refundable for any reason.

Refund Buyers Remorse
In the event that a customer wishes to return an item for ANY reason which is not mentioned above, the customer must contact us for an RA number (Return Authorization) and mail the item back in the same condition that it was received. The Vac Shop North, Inc. will refund the full purchase price for the item minus a 25% or $5 restocking fee (whichever is higher). The Vac Shop North, Inc. will NOT refund any shipping, packing, insurance or handling fees. All returns must be sent by mail, UPS or FedEx to confirm receipt, and may not be delivered in person.


To start the RMA process (Customer Initiated):

  1. The customer will login to their account on your website in the 'My Account' section.
  2. In the Track Your Recent Orders section, the customer will click on the View Details link for the order they would like to initiate the RMA for.
  3. Once in the order, the customer will click on the "Add New RMA" button.
  4. The customer will choose the number of items they want to return in the Order Items section.
  5. In the Order Return Options section, they will choose the Reason and Method for the return.
  6. Finally, the customer can add comments in the Comments section. This is optional on their part, but these comments will be visible to  the Merchant. Once done, they will click Save RMA and en email will be sent to both merchant and the customer.